When a death occurs, medical and legal professionals have a number of duties to perform. Listed below are some of the steps that may be taken to help you transition gently and correctly through initial arrangements.
If you are alone, your first call could be to a family member or close friend who may be able to offer you immediate support and assistance.
When the death is expected, for example after a long illness, contact your loved one’s family doctor. He/she will visit to sight the deceased person and issue a Certificate of Cause of Death. If you know that the deceased wished to be cremated, the doctor will also issue a cremation form. Once this is done, it’s time to contact the funeral director.
When an unexpected death occurs, contact emergency services in the first instance. It is possible the death may be referred to the Coroner’s Office. Generally this happens if death occurs due to accident, suicide or death without warning, or when the identity of the deceased is unknown. When a death is referred to the Coroner, it would be wise to notify your funeral director as soon as possible. Please note that you are not obligated to continue using the funeral director who transported your loved one to the Coroner.
If your loved one has passed away at a hospital or rest home, contact us directly or advise the hospital or rest home to initially liaise with Aoraki Funeral Services on your behalf. This will avoid the unnecessary expense of transporting your loved one’s remains to the Morgue or to another funeral home.
Notify the next of kin and family members.
Funeral instructions may have been noted in the deceased person’s Will, therefore notifying their Solicitor or Executor is advisable before planning a service.
Your Funeral Director is always available to help you should you have any questions or problems. They can assist you in choosing the service that works best for your family and circumstances.